trioFollic™ - 3 in 1 Red Light Scalp Massage Brush

• Material: ABS+PC+Silicone
• Input voltage: 5V - 1A
• Working voltage: 3.7V 0.2A
• Power: 5W
• Battery type: lithium battery
• Battery capacity: 1400mAh
• Charging time: about 3 hours
• Usage time: about 2 hours and 50 minutes
• Machine size: 21.2*8.5*5cm
• Weight: 233g.

Simple Steps for Scalp and Hair Care:

1. Cleanse Your Scalp — Start by washing your hair to remove any buildup or residue.
2. Add Your Treatment — Fill the applicator with 3-6ml of your favorite hair oil or serum.
3. Power On the Device — Press and hold the button for 3 seconds to turn it on. Tap to switch between 3 massage modes.
4. Massage Your Scalp — Gently move the brush across your scalp, letting the red light and bristles work their magic.
5. Time Your Session — Use for 10 minutes per session for optimal results.
6. Turn Off & Clean — Power off the device and wipe it clean with a damp cloth to keep it ready for next time.

Use 1-2 times daily for best results.

More detailed instructions are included in the box.

At Follicara, we want you to be fully satisfied with your purchase. If something isn't as expected, don't worry! Our refund and return policy ensures a smooth process.

Returns:

You have 30 days from the date you receive your order to request a return.

Conditions for Return:

• Items must be in their original packaging and include all tags.
• Products must be unworn, unused, and in the same condition as when you received them.
• Proof of purchase (receipt or order confirmation) is required.

How to Initiate a Return:

To start the return process, please contact us at support@follicara.com. We will provide you with detailed instructions on how to return your item.

Damaged or Incorrect Items:

If you receive an item that is damaged, defective, or incorrect, contact us immediately at support@follicara.com. We’ll work to resolve the issue quickly, including offering a replacement or refund.

Change of Mind:

Changed your mind? No problem! Simply return the item in its original, unused condition with tags still attached within 30 days. Please note, return shipping costs are your responsibility.

Refund Process:

Once we receive your returned item and verify its condition, we will process your refund within 10 business days. Refunds will be issued back to your original payment method, and we’ll notify you by email once the refund has been processed.

Non-Returnable Items:

Unfortunately, we cannot accept returns on:

• Sale items
• Free gifts
• Gift cards Additionally, shipping fees are non-refundable.

Exchanges:

If you wish to exchange an item, the fastest way is to return the original item and place a new order for the desired item.

Abandoned Parcels:

If your parcel is returned to us after multiple delivery attempts without success or remains unclaimed, the costs associated with returning the parcel will be deducted from your refund. We cannot offer a full refund for unclaimed packages, and the remaining amount will be refunded after deductions.

European Union Customers:

If you are an EU customer, you have a 14-day "cooling-off" period starting from the day you receive your order. During this period, you may return or cancel your order for any reason, provided the item is still in its original condition.

Contact Us:

If you have any questions or need assistance, feel free to reach out to our customer support team at support@follicara.com.

At Follicara, we are committed to delivering your order efficiently and reliably. Below is an outline of our shipping destinations, fees, and policies:

Shipping Destinations:

We offer worldwide shipping, so no matter where you are, we can deliver to you!

Europe Duty-Free Shipping:

We provide duty-free shipping to the following European countries:

• Austria, Belgium, Bulgaria, Caribbean Netherlands, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Shipping Fees:

Shipping fees are calculated based on your delivery location, the weight of your order, and the chosen shipping method. The exact shipping cost will be shown during the checkout process.

Processing and Shipping:

Orders are typically processed and dispatched within 2-5 business days (excluding weekends). Our products ship from warehouses in the United States, European Union, or China, depending on stock availability.

Shipping Times:

• Most orders are delivered within 5-14 business days after leaving our warehouse.
• During peak seasons or periods of high demand, shipping may take an additional 5-10 business days due to carrier delays.

Order Tracking:

Once your order is shipped, you will receive tracking information via email or through our website, allowing you to monitor your shipment’s progress.

Order Changes and Cancellation:

If you need to modify or cancel your order, please contact us promptly. We will do our best to accommodate your request, but please note:

• Cancellations are not allowed after 6 hours from the time the order is placed or once the parcel has been picked up by the shipping carrier.

Customer Tax Information:

For international shipments, import duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information on any applicable fees and procedures.

Please note that customs authorities may inspect your package, and we cannot ensure the packaging will remain tamper-free.

Unpaid Import Duties and Taxes:

If your shipment incurs import duties or taxes, it is important to settle these charges to receive your package. Failure to do so may result in customs holding your order for up to 3 weeks. If the duties remain unpaid, the parcel will be returned to us, and the associated fees, including return shipping costs, will be deducted from your refund.

In cases where a refund is issued, any unpaid duties or taxes will be subtracted from the refund amount. Please be aware that these fees are non-refundable.

Address Accuracy:

To avoid any issues with shipping, please ensure that your shipping address is accurate. Follicara cannot be held responsible for any delivery issues caused by incorrect or incomplete address information.

Need Help?

For any questions or assistance related to your shipment, feel free to reach out to our support team at support@follicara.com. We are here to assist you!

Thank you for shopping with Follicara!